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E-mail: tristar@tristarvacuumscanada.com
Address: 100 Hanlan Rd., Unit13
Woodbridge, ON L4L 4V8

Phone: 905-850-5550
Toll-Free: 1-866-TRI-CLEAN (874-2532)
Fax: 905-850-5553

Frequently Asked Questions

  1. How to attach and detach hose [Show/Hide Solution]
    Assembly Assembly Assembly Assembly Assembly
    To attach hose and wands, push into mating part. To detach, press latch button and pull apart. To detach hose from unit, squeeze latch buttons and pull apart.
  2. How to wrap and unwrap cord [Show/Hide Solution]
    Assembly Assembly Assembly Assembly Assembly
    Cord quick release closed. Place one hand on top of unit to stabilize before wrapping or unwrapping cord. For fast, easy removal of entire cord, rotate cord quick release 180° to release cord To partially unwrap cord, leave quick release in place. Unwrap cord to desired length. Connect to outlet.

    To disconnect, remove cord from outlet.
    To rewrap cord, place quick release in closed position. Wrap cord around base of unit. Attach plug to cord.
  3. How to use the floor tool [Show/Hide Solution]
    ACCESSORIES Floor Tool ACCESSORIES Floor Tool ACCESSORIES Floor Tool
    Slide into wand/handle. Clean hard floors. To detach, press
    latch button and pull.
  4. How to use the crevice tool [Show/Hide Solution]
    ACCESSORIES Crevice Tool ACCESSORIES Crevice Tool ACCESSORIES Crevice Tool
    Slide into wand/handle. Clean between cushions
    and other tight spaces.
    To detach, press
    latch button and pull.
  5. How to use the upholstery tool [Show/Hide Solution]
    ACCESSORIES Upholstery Tool ACCESSORIES Upholstery Tool ACCESSORIES Upholstery Tool ACCESSORIES Upholstery Tool
    Slide into wand/handle. Adjust tool. Clean Sofa arms, pillows,
    blankets,clothing, car
    interiors, etc.
    To detach , press
    latch button and pull.
  6. How to use the blowport [Show/Hide Solution]
    BLOWPORT USE BLOWPORT USE BLOWPORT USE BLOWPORT USE BLOWPORT USE
    Push button to Stop unit. Lift hood and remove. Lift tabs on filter to remove. Attach hose. Push button to Start unit.
    BLOWPORT USE BLOWPORT USE BLOWPORT USE BLOWPORT USE
    Blow debris from under
    furniture.
    Fill inflatables. To unclog hose put handle
    in suction port.
    Push button to Stop unit.
  7. How to use the dusting brush [Show/Hide Solution]
    ACCESSORIES Dusting Brush ACCESSORIES Dusting Brush ACCESSORIES Dusting Brush ACCESSORIES Dusting Brush ACCESSORIES Dusting Brush
    Slide into wand/handle. Adjust tool. Clean table tops and books. Clean curtains. To detach, press
    latch button and pull.
  8. How to use the power brush [Show/Hide Solution]
    Power Brush USE Special Feature
    Steer the Power Brush extension around chair or table legs.
  9. What to do when an object jammed the power brush [Show/Hide Solution]
    TROUBLESHOOTING Jammed Power Brush TROUBLESHOOTING Jammed Power Brush TROUBLESHOOTING Jammed Power Brush TROUBLESHOOTING Jammed Power Brush
    Select OFF and remove power
    cord from outlet.
    Turn Power Brush over, gently
    remove object.
    Push RESET button on Power
    Brush.
    Replace power cord and select
    ON to restart.
  10. Where are the carry handles [Show/Hide Solution]
    CARRY HANDLES CARRY HANDLES
    Top handle. Front handle.
  11. What are the different brush mode settings [Show/Hide Solution]
  12. How to change liner [Show/Hide Solution]
    liner change liner change liner change liner change liner change
    At the rear of the unit, pull latch to open lid. Remove paper liner. Discard paper liner. Insert clean paper liner. Periodically clean
    cloth liner.
  13. How to change the secondary filter [Show/Hide Solution]
    SECONDARY FILTER CHANGE SECONDARY FILTER CHANGE SECONDARY FILTER CHANGE SECONDARY FILTER CHANGE SECONDARY FILTER CHANGE
    Change filter after
    every 6 bags.
    Push button to Stop unit and remove power cord from outlet. Lift hood and remove. Lift tabs on filter
    to remove. Discard
    used filter.
    Place filter over opeining and push to lock tabs. Replace hood. Replace power cord
    and push button
    to Start unit.
  14. How to clean the filters [Show/Hide Solution]
    MOTOR COVER/FILTER CARE MOTOR COVER/FILTER CARE MOTOR COVER/FILTER CARE MOTOR COVER/FILTER CARE MOTOR COVER/FILTER CARE
    Open unit and remove Paper Filter Bag and Cloth Dust Bag. Remove plastic filter cover and foam filter from motor. Wash foam filter with mild soap and allow to air dry.
    DO NOT Insert Wet Foam Filter Into unit.
    Replace foam filter on motor and snap plastic filter cover in place. Replace Cloth Dust Bag and Paper Filter Bag.

    Close lid.
  15. Guide for storage and maintenance [Show/Hide Solution]
    STORAGE AND MAINTENANCE STORAGE AND MAINTENANCE STORAGE AND MAINTENANCE
    Simple, easy storage of entire unit in a dry place. Clean and wipe with non-abrasive cleaner. Clean and wipe hose and wand ends.

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